LATCHI DIVE CENTRE CANCELLATION POLICY
For all dive bookings, a minimum of a 50% deposit will be taken at the time of booking.
If you cancel up to 24hrs prior to the diving activity, you will be entitled to a full refund.
Less than 24 hrs prior to the diving activity unless of extenuating circumstances no refund will be given.
If we need to cancel due to weather and you are unable to reschedule then full refund or Voucher will be offered.
Note: If you have received a training manual the cost of this manual will be taken from the deposit to be refunded.
It is the diver’s responsibility to ensure they arrive on time to the dive centre. If a customer is late for the activity, then the activity will continue excluding them and no refund will be offered.
On arrival at the dive centre or whilst out on the boat refused diving with no refund offered due to the following situations:
- Your mental or physical fitness is deemed not suitable for diving
- You appear under the influence or smell of alcohol
- You appear under the influence of drugs
- You are rude, discriminatory or abusive to a staff member or another guest
- You do not listen or follow instructions from the dive leader or the boat captain
- You are unable to provide proof of certification level or we are unable to find you on the PADI site
- You are on prescribed medication / drugs from a doctor and do not have a medical clearance letter to dive from a doctor
- You may have your dive ended early and/or be refused the 2nd dive if you fail to follow directions from the dive leader underwater
Note: All divers must have dived within 12 months to book a boat/shore dive activity. If they have not dived within 12 months a refresher will be needed prior to booking. In the case that any diver has not dived in 12 months and is booked for any dive activity, Latchi Watersports has the right to decline the booking and request a refresher is completed.
